CashNetUSA Customer Service Representative (Remote)

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.

Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.

Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.

Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail

here

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This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

Benefits & Perks:

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service

Respond to incoming customer calls, addressing their questions and providing service

Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services

Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience

Uphold exceptional customer service standards through articulate and effective verbal and written communication

Keep customer accounts meticulously updated with accurate information