HHSM - Patient Access Representative

Customer service and clerical experience

Competitive Wages & Family Benefits:

Competitive wages

Parental leave (4 weeks paid)

Housing programs

Childcare reimbursement

Comprehensive Health Benefits:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services.

Performs administrative functions, scheduling, answering phones, and coordinating general requests.

Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.

Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.

Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.

Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.