Federal Support Engineer 3 - Denver, New York

Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)

Experienced with APIs, REST calls and an understanding of Network terminologies

Familiar with one or more Cloud technologies

A critical thinker who defaults to a client-centric approach

A tinkerer with programming experience and a mid to advance knowledge of Linux

Datadog values people from all walks of life.

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform

Reproduce technical issues and dive into Datadog’s 400+ integrations

Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management

Autonomously troubleshoot complex and/or high-priority customer issues without guidance

Become a subject matter expert in many Datadog product areas

Drive product conversations based on needs and problems learned during client interactions