Enterprise Solutions Engineer, Service Management

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Possesses a strong background in solutions consulting, sales engineering, or a similar customer-facing technical role, with a clear understanding of IT and service team personas.

Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts.

Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are actively evolving in real time.

Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus.

The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process

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In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits

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Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing everything from discovery to tailored product demonstrations and close.

Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders.

Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape.

Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts.

Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales.

Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to actively inform the product roadmap and go-to-market strategy.

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

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