Senior Sales Operations Manager

Proven experience mapping sales or customer journeys and designing scalable, end‑to‑end processes that improve efficiency and clarity.

Strong analytical skills with hands‑on experience building dashboards, interpreting sales performance data, and driving insights that influence strategy.

Deep proficiency with CRM and GTM systems, especially Salesforce, and familiarity with adjacent tools such as Zendesk, Intercom, Pendo, Gainsight, or similar platforms.

Demonstrated ability to lead cross‑functional initiatives and manage stakeholders across Sales, Marketing, Customer Success, Finance, and Product.

Experience implementing automation, routing logic, or workflow optimization within sales or revenue operations.

Familiarity with customer feedback systems, closed‑loop processes, and how they inform GTM strategy.

The salary range for this position is $77,000 – $143,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.

Why we love Definitive, and why you will too!

Industry leading products

Work hard, and have fun doing it

Incredibly fast growth means limitless opportunity

Definitive Healthcare empowers organizations across the healthcare ecosystem with intelligence that drives better decisions.

As our Senior Sales Operations Manager, you’ll play a central role in ensuring our go‑to‑market teams operate with the same level of clarity and precision we deliver to our customers.

You’ll lead the strategy, systems, and insights that enable our sales organization to scale effectively, execute with discipline, and deliver exceptional value.

This is a strategic role for someone who excels at turning data into direction, building scalable processes, and guiding teams through growth and change.