Lead Product Manager, Identity & Auth

8-10 years of product management experience, with at least 3 years owning identity, authentication, platform, or consumer-facing infrastructure products.

Direct experience with modern authentication and identity systems (e.g., Auth0, Okta, Stytch), including migrations and the trade-offs between deterministic, probabilistic, and progressive identity resolution.

Understanding of identity and data architecture patterns: identity graphs, customer data platforms, event streaming, session and cross-device recognition, and the security and privacy implications of each.

Proven ability to deliver low-friction, high-trust consumer experiences, registration, sign-in, and account flows, across web and native mobile platforms.

Strong data literacy; comfortable with SQL, KPI frameworks, and partnering with Data Science and Engineering on identity resolution logic and success criteria.

A platform mindset: you treat reliability, change-failure rate, and observability as first-class product outcomes, not afterthoughts.

Own identity & auth end-to-end: Lead the strategy and roadmap for authentication, identity resolution, and the registration/login/logout experience across web, iOS, and Android.

Drive the Auth0 migration and platform stabilization, and retire legacy auth infrastructure.

Grow recognized and registered users: Define and execute the content-gating strategy and account value proposition that convert anonymous visitors into known users, and design low-friction sign-in (email OTP/magic links, passkeys, SMS login) and cross-session recognition that increase the recognized/registered user rate.

Build a trusted identity graph: Mature deterministic, probabilistic, and progressive identity resolution via Segment Unify so that a single consumer is recognized consistently across devices and sessions, supplying the known-user signals every other squad relies on.

Deliver cross-platform consistency: Unify the authentication experience across web and native apps, deprecating fragmented flows (e.g., mobile app user accounts) in favor of a single, coherent identity layer.

Operate with platform rigor: Own reliability and quality for a critical-path system, driving down change-failure rate, improving observability, and managing the tech-debt reduction needed to keep auth secure and resilient.