Chargebacks Analyst (Brazil)

Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the LatAm, EMEA, or North American payments market.

Experience working with payment processors in LatAm, EMEA, or North America.

Knowledge of card network regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers.

High level of computer proficiency across multiple systems; advanced knowledge of G-Suite and strong research skills.

Highly professional with a willingness to adapt to a constantly changing, customer-focused environment while maintaining strict adherence to Signifyd’s Security and Privacy policies.

You’ll join our Chargeback Investigations team, a front-line financial driver and data integrity gatekeeper for Signifyd.

You will play a key role in minimizing losses, maximizing revenue, and mitigating fraud and chargeback risk for our customers.

Using your skills in research, investigation, and merchant management, you will help recover funds, ensure claims are worked in line with company policies, and support merchants in getting configured and set up for success.

Conduct high-quality research and in-depth analysis on credit card chargebacks to investigate for criminal or buyer fraud, with minimal supervision.

Review and process merchant reimbursement requests in line with Signifyd’s coverage policies.

Minimize potential losses by making accurate liability determinations on chargeback cases, identifying friendly fraud, and disputing such cases to recover funds and prevent the recurrence of bad buyer behavior.