Customer Care Specialist

2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.

Understanding of effective order and case management practices.

Familiarity with CRM tools, preferably Salesforce.

Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights.

Proven success in managing orders and cases with high-performance outcomes.

Flexibility to adapt to evolving business needs and industry trends with an agile, solution-focused mindset.

As a Customer Care Specialist, you will be the cornerstone of our customer care team.

Your primary mission is to ensure that healthcare providers and patients receive unparalleled service and support.

You will handle customer inquiries with empathy, professionalism, and efficiency.

By actively collaborating with internal teams such as Sales, Laboratory, and Billing, you will resolve issues promptly and enhance the overall customer experience.

Order Management: Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers

Physician Outreach: Perform outbound communication with physician offices through phone fax, email, and other channels to efficiently resolve order issues.