Collections Manager

Experience in Salesforce and billing systems

Proven experience in collections management, preferably in a security or service-oriented industry.

Knowledge of relevant laws and regulations governing collections.

Proficiency in using collections software and CRM systems.

Leadership and Team Management:

Lead, mentor, and develop the collections team to ensure high performance and continuous improvement.

Policy and SOP Enforcement:

Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements.

Regularly review and update collection policies and procedures to reflect best practices and regulatory changes.

Identify and address customer and employee friction points in the collections process.