innovid
Revenue Operations Director, Client Success
At a Glance
- Location
- Remote
- Work Regime
- remote
- Compensation
- ay range for this position is $115,000 - $165,000 per year. The determination o
- Posted
- 2026-03-20T19:51:02-04:00
Key Requirements
Domain Knowledge
- Finance
Benefits & Perks
health, dental, and vision insurance. Life insurance, Open PTO Days, 401K +
Requirements
Nice to have:
Bachelor’s degree in Business, Finance, Analytics, or a related field; MBA or equivalent experience is a plus.
Compensation & Benefits
Lead the Client Success side of incentive compensation operations: partnering with CS leadership on plan design strategy, defining quota structures, and ensuring CS commission plans are aligned to retention and growth objectives.
Collaborate with the dedicated Commissions function within RevOps to hand off plan details for accurate execution, ensuring CS-specific nuances—such as renewal-based accelerators or expansion bonuses—are clearly documented and correctly administered.
Serve as the CS team’s escalation point for commission questions and disputes, working with the Commissions team to resolve issues quickly and maintain team trust in the process.
A high-impact, high-visibility role with direct influence over the performance of one of Innovid’s most strategically important commercial teams.
The opportunity to build—this role carries real scope to shape how Client Success Operations functions at Innovid for years to come.
Responsibilities
Serve as the primary RevOps point of contact for the Client Success team, owning the operational agenda for the post-sale commercial function and ensuring CS leadership has a dedicated, expert partner to drive performance.
Design and continuously improve end-to-end post-sale processes, including client onboarding workflows, renewal playbooks, expansion motion frameworks, escalation protocols, and executive business review (QBR) structures.
Develop and maintain a CS operating cadence—including renewal forecasting rhythms, pipeline reviews, and performance check-ins—that keeps leadership aligned, accountable, and forward-looking.
Identify process gaps through data analysis and direct stakeholder engagement, then build and execute improvement plans with clear owners, timelines, and success metrics.
Collaborate closely with peers in Sales Operations and Marketing Operations to ensure a consistent, connected commercial motion across the full customer lifecycle—from acquisition through retention and expansion.
Reporting & Insights