bloomerang
Manager, Customer Support
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 3+ years
- Compensation
- ry range for this position is $53,500 - $80,000. You may also be eligible for
- Posted
- 2026-03-13T10:02:37-04:00
Key Requirements
Domain Knowledge
- Automation
- Engineering
- SaaS
Benefits & Perks
health, vision, and dental insurance options as well as HealthiestYou, a hea
Requirements
Professional Experience & Foundation
Proven Leadership:
You bring 3+ years of experience managing teams within a customer support environment, with a track record of driving both performance and engagement.
Talent Development:
You have a passion for coaching and a proven ability to mentor early-career professionals, helping them grow in skill, confidence, and accountability.
Communication Mastery:
Compensation & Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Responsibilities
We’re looking for a Support Manager who deeply cares about customers
and
understands that great support is built through strong systems, clear ownership, and disciplined execution.
This role is responsible for the day-to-day health of the support operation—ensuring customers get timely, high-quality help, agents are supported and developing, and our tools (including AI) are used intentionally to scale impact. You’ll balance people leadership with operational rigor, and you’ll be expected to think beyond “today’s queue” toward how we serve customers better tomorrow.
Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment