Shipping/RMA (Returned Materials Authorization) Coordinator

Nice to have:

Minimum of 2+ years working in Warehouse/Shipping

Strong communication, time management, organizational and problem-solving skills

Processing and following up on any open RMA orders

Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders

Manually load or unload RMA orders from pallets, skids, or other lifting devices •

Process changes in ERP system (INFOR)

Confirm quality checks and documentation have been completed

Communicate with vendors on returning items for replacement or receiving credit notes

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

IEM is seeking a detail-oriented and results-driven

RMA (Returned Materials Authorization) Coordinator

to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving.

A valid forklift certification is required.

Please note: This position requires 100% in-office presence in our Surrey, B.C. offices and does not offer remote work.