Associate Customer Success Manager

• Support post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.

• Contribute to strong relationships across all customer levels, from end users to IT leaders and senior executives.

• Collaborate with other Customer Success Managers and internal stakeholders to identify solutions to our customers’ goals and needs

• Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.

• Monitor health scores and proactively take action to maintain or improve account health.

• Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.

About Cority

Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit

www.cority.com

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