Product Support Specialist

We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy:

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$116,480

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$165,000 USD

Logistics

As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day.

Additionally, you’ll help us identify – and close – gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.

Respond to user support cases with a variety of complexity, from questions for individuals to complex API debugging for large businesses

Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace

Prioritize critically and comfortably adapt to an ever-evolving product landscape

Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Experience troubleshooting SSO, SAML, and OAuth authentication flows

Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward

Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work

Are proficient at working in a technical environment and are interested in Anthropic’s products