Capacity Operations Specialist

1–3 years of experience in a high-volume operational, coordination, or data management role, preferably within a staffing, recruiting, or healthcare/education services environment

Proven ability to manage high-volume daily workflows, including owning and triaging ticket queues (like ZenDesk) and executing defined processes

Experience in supporting process improvements, identifying duplicative work, and flagging inefficiencies to help drive system scalability and growth

is the first tech-forward provider of care for learning and thinking differences across the United States.

Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond.

Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform.

$65,000 - $75,000 + 10% Annual Bonus + Equity

As a

Capacity Operations Specialist

, you will partner directly with the Capacity Operations, Clinical, Revenue, and Operational Leadership teams to meticulously execute and maintain the integrity of the end-to-end provider staffing lifecycle.

This is a great fit for someone who is:

Extremely detail oriented

Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment

Be the primary owner of the provider-to-assignment matching process, applying the established guidelines to prioritize deals and align providers based on clinical fit, licensing, and utilization goals

Keep positive provider Parallel experience front of mind

Conduct daily monitoring of the Salesforce pipeline to identify staffing needs triggered by new opportunities or one-off requests

Drive cross-functional alignment

Coordinate with Clinical Managers and Customer Success to follow up on assignments, answer provider questions, and ensure clinical fit for all placements