Senior Program Manager, Ads Policy Operations

5+ years in Trust & Safety, ads enforcement, content policy operations, or something closely related, with a clear track record of owning decisions, not just advising on them.

You don't need to be an engineer, but you know how to use AI to move faster, work smarter, and scale operations that would otherwise require more people.

Real experience building an enforcement operation, not just working inside one.

You've written the SOPs, established the SLAs, and translated content policies into actionable labels and systems in environments where those things didn't exist before you arrived.

Genuine familiarity with how digital advertising works.

You understand what makes ads enforcement different from general content moderation, and you've navigated the tension between business needs and brand safety before.

Building Discord's Ads Policy Operations function

— standing up end-to-end enforcement workflows, decision trees, escalation paths, intake processes, SLA standards, SOPs, and scaled review plans for reviewing ad content across Discord's new monetization surfaces: Quests and Shop.

by applying Discord's Ads Policy and Revenue Partnerships Policy consistently across a varied queue of escalations.

This role will be the primary point of contact for incoming escalations and will own all standard creative reviews and edge-case decisions for existing policies.

When policy gaps or grey areas arise, Commercial Policy will be your primary partner in resolving these decisions.

Being the operational partner that DBO and Sales didn't know they needed