IT Support Team Lead

The education and experience.

You have a diploma or degree in an IT-related discipline such as networking, systems administration, or technical support. You bring experience as an IT Support Specialist and have grown into a team leadership or supervisory role. You thrive in a multi-system environment and have proven experience acting as an escalation point,

The leadership skills.

You are a team champion who leads by positive example and is willing to work alongside your team to support your end users. You foster a collaborative, knowledge-sharing environment. You remain calm under pressure, can navigate conflict, de-escalate stressful situations, and make sound decisions. You can create and manage schedules, offer guidance and feedback, and provide training and coaching. You take initiative to fill gaps and identify opportunities for improvement during downtime and adapt easily to evolving priorities.

The technical knowledge.

You have experience with ITSM, as an Office 365 Administrator, troubleshooting PC and Mac operating systems, and may have exposure to setting up a PC or Mac lab. You have experience in troubleshooting and resolving complex technical issues, as well as supporting hardware, software, and networking environments. You can quickly learn new tools and technologies, and you keep up with the latest developments and best practices.

Immediate and future career growth.

You will take ownership of a broad IT support environment, leading a team that supports a diverse community of students, faculty, and staff across Yorkville University. This role offers the opportunity to deepen your leadership impact, work across a wide range of technologies and end users, and contribute to institutional technology initiatives. Whether your interests lie in IT operations, security, service management, or continuous improvement, you will have the space to keep building your expertise and influence.

Influence.

This is a highly visible role with direct exposure to campus leadership, faculty, and executive stakeholders. As the on-site voice of IT, you will represent your team and the Director at key touchpoints, help shape priorities, and bring forward ideas that improve service delivery, reliability, and operational efficiency.

Impact.

Your leadership will directly shape how technology supports teaching, learning, and day-to-day operations at Yorkville University. By setting clear standards, supporting your team, and communicating with empathy and clarity, you will ensure students, faculty, and staff feel confident in the technology and support available to them, making a tangible difference to the campus experience every day.

At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree-granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge.

Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible, industry-informed learning that leads to meaningful opportunities.

At our core is human connection – guiding people to reimagine their futures in a community defined by opportunity, creativity, and growth.