Desktop Support Engineer II

5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.

Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.

Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.

Hands-on experience with enterprise ITSM ticketing systems.

Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices.

Experience with installation, cabling, and maintenance of office technology equipment.

As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day.

Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy.

Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed.

Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.

Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.

Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.