Director of Retention Marketing

5–7+ years of experience in retention, lifecycle, or CRM marketing — ideally with ownership over program strategy, not just execution

DTC subscription experience strongly preferred — you understand the economics of LTV, CAC payback, and subscriber health

Deep Klaviyo expertise — you’ve built complex flows, managed large lists, and know how to get the most out of the platform

Proven track record reducing churn and increasing LTV — with real numbers to back it up

Experience managing a small team or mentoring junior marketers — you know how to scale yourself through others

Excellent cross-functional communication — you can translate retention data into stories that resonate with growth, product, and executive stakeholders

💵 Competitive compensation with an exceptionally generous equity package

🩺 Competitive Health, dental, and vision plans (including a 100% covered premium plan for all 3!)

🚆 HSA, FSA and pre-tax commuter benefits for parking and transit

🚀 Ancillary benefits through Talkspace, One Medical, Kindbody, Teladoc, Classpass and more!

📈 401k to help you plan for the future

🏖 Flexible PTO because we respect the need for work/life harmony

We’re looking for a Director, Retention Marketing to own the full retention function across both Thesis and Stasis — two fast-growing DTC subscription wellness brands.

You’ll build and lead the systems that keep customers subscribed, re-engage those who’ve lapsed, and drive meaningful improvements to LTV across the business.

This is a high-impact, high-ownership role for someone who sees churn as a solvable problem and has the data chops and creative instincts to solve it.

The human brain is the most complex object in the universe, yet society has accepted one-size-fits all approaches to cognition. The “solutions” (think coffee, energy drinks, and even a friend’s rx) were mediocre at best and frankly, made no sense to us. So, we created Thesis, the world’s first customized nootropics company. If you’ve never heard that word before, it’s just a fancy way of saying brain supplements. In five years, most will be taking nootropics on the daily and chances are, they’ll be ours.

With an exceptional efficacy rate, the world has taken notice — we’ve raised over $13M in venture capital, garnered interest from leading neuroscientists and athletes, and established ourselves as the industry’s leading brand. Now, we’re looking for incredible people to help us share the gift of enhanced cognitive function with the world. If you’re looking to be a part of a movement — one that involves both immense self-growth and an ambitious mission to pioneer an industry — we’d love to have you on the team.