Customer Service Manager

3+ years of experience leading customer service in a call center setting

3+ years of related experience  in insurance sales, service or underwriting with increasing levels of responsibility preferred

Detail oriented, persistent, and patient

Base Salary: $63,000 - $85,000

Monthly variable bonus target: $1,000

You have an ownership stake - all Maticians receive Matic stock options.

Unlimited Paid Time Off.

Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.

401(k) Retirement Plan.

Coach and develop a high performing customer service representatives or licensed service agents (P&C or Personal Lines license)

Ensure the success of every direct report by providing coaching, support, and training

Responsible for meeting the weekly, monthly and quarterly objectives of the department.

Holds team members accountable for adhering to processes and procedures

Hit service level benchmarks through management of workforce

Gain efficiencies through perpetual process auditing and improvements

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.