Member Experience Coordinator - Main Street

You see Juno’s vision, mission and goals and surprise!

, we know that Juno won’t be for everyone.

: Our industry, our community, is constantly growing and evolving (as it should)!

At Juno we work together, as one across the community of clinics and across the different roles.

Juno Standard of Care:

Gold-standard medicine is the way we practice medicine.

Juno Veterinary is committed to compensating our team members fairly, competitively and with clarity to support you in your growth! This role has an hourly compensation range of $19 to $23 per hour. We’re going to keep it real with you. This range reflects the variations in experience and skillset an individual could possess within this role, as well as the growth and experience that would be needed to meet the top end of the range. (i.e., from building your skills, to becoming accomplished, to being highly proficient, all the way to achieving excellence in this role)

It's also possible to join Juno at a wage above this range, which would mean you are at the very top end of experience and knowledge or perhaps you are someone who  is currently working with Juno and has had the opportunity to make a significant and positive impact on our patients and our community and is thriving while doing it.

As you progress through the interview process we will be sure to discuss compensation thoroughly and clearly to support your growth and next steps in your career.

This role is located in Vancouver at our Main Street clinic and reports directly to the Practice Manager. This role is part-time, currently vacant and ready to be filled.

Juno Veterinary uses AI as part of our interview screening process, to help us take notes during our conversations and to create summaries for reference. Beyond that, please rest assured, any decisions in hiring are made by a human!

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

MECs are the Experience Stewards.

They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.

Manage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / out

Supporting our medical team by coordinating records, consent forms, and reminders for pet parents

Be first point of contact for in clinic communications across email and SMS platforms

Process payments, insurance, prescriptions, and membership technical support