Director of Retail Operating Model & Technology

Required minimum of 10+ years of experience in a headquarter-based Retail Operations function with a required focus on technology solution enablement.

Proven track record of developing, influencing, and rolling out retail tools with measured business outcomes.

Significant experience in a retail and/or technology setting with key retail systems including inventory management systems, RFID, and omnichannel tech.

Maintain efficient weekly and daily operational routines for retail stores, factoring in nuances driven by location, volume, architectural constraints, and staffing models.

Partner with Regional Operation teams to assess feasibility to lift and shift baseline operating models to other countries and business models, completing gap assessments to determine adaptations needed to store operating model.

Oversee Retail technology and process improvement roadmap, driving alignment between leadership, operating teams, and cross-functional partners including Tech Ops, Retail Engineering, Digital functions, and regional teams.

Capture and prioritize process and technology improvement opportunities through partnership with daily retail operations teams, store visits and process immersion, operational KPI review, and field feedback.

Maintain value creation through close tracking of key growth drivers and efficiencies captured.

Maintain cross-functional retail tech product enhancement requests across core platforms including RFID, Omni, Inventory Control, asset protection management systems, and POS.