Customer Success Manager

2+ years of rocking it in Customer Success

at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.

A

proven knack for making customers stick around

, you’ve got the results to show with your retention and growth numbers.

Top-notch communicator and natural relationship builder

Healthcare, dental, and vision coverage.

401(k) / RRSP enrolment program.

As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.

This isn’t a standard playbook-following role. We’re looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.

Account Ownership and Prioritization

Manage a book of accounts with a focus on segmentation and strategic prioritization.

Create and execute success plans aligned with customer business objectives and value metrics.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.