Bilingual On-Site Account Specialist

3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)

Experience managing claims processes and resolving complex customer inquiries

Strong knowledge of benefit contract interpretation and premium administration

Demonstrated ability to manage multiple stakeholders and business units

Strong verbal communication skills with a focus on empathy and customer service

Experience supporting group life, disability, and leave programs in a corporate or insurance environment

Provide reporting on claims status, outstanding items, and Evidence of Insurability

Skills and Background You’ll Need

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

You will independently manage claim processes, coordinate death claims, and assist employees with filing claims, while ensuring accurate premium administration and contract interpretation.

The role partners closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations.

You’ll also provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention.

Administer life, disability, and leave claims, including coordination of death claims

Resolve escalations related to claims, billing, and contract interpretation

Partner with HR, Benefits, and Payroll teams across multiple locations