Business Optimization Consultant

Proven success driving transformational change management at an enterprise organization, involving multiple stakeholders

Track record of consistently delivering exceptional client experiences in a fast paced, high growth environment.

Previous experience of directly working in insurance / healthcare or having served the industries extensively as a consultant, advisor or vendor.

An analytical mindset with experience using data-driven insights to inform decision-making processes across multiple client stakeholder segments

Able to navigate cross-functional initiatives across agile and high performing product and engineering teams

Shape the client experience from data onboarding through implementation and post deployment ramp up and adoption to ensure clients are able to harness the full power of EIQ’s AI Guidance Platform

Provide Product Expert guidance and insights to clients as a trusted advisor to client executive teams while establishing a strategic and actionable Voice of Customer program for your designated module(s)

Partner with Sales and Product Managers to plan the Go to market motion for products and provide expert delivery guidance to prospects and clients including configuration best practices, technical issue resolutions and client stakeholder management from c-suite executives to frontline examiners

Partner with Client Strategy and Analytics to support EIQ’s data driven approach to implementing change management best practices and operational excellence

Build systems and processes that continuously improve our operating and delivery model to improve client satisfaction, retention and expansion

Effectively communicate complex product intricacies and requirements to both technical and non-technical stakeholders