Client Services Specialist

Nice to have:

Possesses a solid level of computer literacy including Office Suite software

Excellent verbal and written communications skills

Proven ability to manage multiple projects at a time

The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals.

Managing incoming calls and emails for client assistance

Knowledge in lower-level technical evaluation guidance

Database management and navigation

Able to handle escalated situations and redirect to appropriate internal departments