Public Safety Communications Dispatcher - Department of Emergency Management (8238)

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).

Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.

Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.

Selection Procedures

How to Apply:

Applications are

only

accepted through an online process. Select “Apply Now” and follow instructions on the screen. Applicants will receive a confirmation email that their application has been received for every application submitted.

Failure to receive this email means that your application was not submitted or received.

Terms of Announcement and Appeal Rights:

Under general supervision, a Public Safety Communications Dispatcher (“Dispatcher”) receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system.

The Department of Emergency Management’s (DEM) Division of Emergency Communications operates 24/7/365. Dispatchers may be assigned to work various schedules including day, swing, and night shift, weekends, holidays, and overtime. Dispatchers work 8 or 10-hour shifts (or longer)

and must be willing and able to respond, report, and mobilize as necessary.

Essential duties can be reviewed in detail

here

and include:

The San Francisco Department of Emergency Management (DEM) leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large scale citywide events, and major disasters. In charge of the city's 911 dispatch center and large-scale emergency operations, DEM is the vital link in emergency communication between the public and first responders, and provides key coordination and leadership to City departments, stakeholders, residents, and visitors. For more information on the Department of Emergency Management, please visit:

http://www.sfdem.org/

.