Robotics Field Service Engineer

Coordinate field scheduling and support with customers, vendors, and internal stakeholders

Monitor system performance remotely using Formic dashboards and fleet tools

Document service work, root cause analysis, and follow-up actions with clarity and precision

Identify recurring failure patterns and escalate systemic risks for broader improvement

Operate with strict adherence to safety standards, including LOTO and industrial compliance

Participate in RCA sessions, audits, and continuous improvement initiatives

At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including:

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors

Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles

Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available

Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid

Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most

As a Robotics Field Service Engineer, you are the front line of technical ownership across Formic’s deployed robotic cells.

You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic directly within customer facilities.

Success requires strong troubleshooting discipline, calm execution during production interruptions, and structured documentation.

Your work directly impacts fleet performance, customer satisfaction, and long-term system reliability.

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup

Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses

Paid Time Off: Take the time you need, when you need it. 15 days of paid time off, in addition to company holidays