Customer Engagement Specialist - APAC

You have proven experience in a technical implementation or client onboarding role, preferably within a SaaS environment.

You have hands-on experience with integrating software systems, such as Property Management Systems or Business Intelligence tools.

You have a strong knowledge of the hospitality industry, including hotel operations, property management, sales, and revenue systems.

Familiarity with Lighthouse products.

Technologies you will work with

Property Management Systems (PMS), Business Intelligence (BI) tools, Jira, Confluence, Slack.

Flexible working environment: Work from home or at one of our global offices.

Flexible time off: Autonomy to manage your work-life balance.

Collaborative team: High-bar, friendly, creative, and passionate colleagues.

Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.

Impactful work: Shape products relied on by 85,000+ users worldwide.

Competitive compensation: Proactively maintained to value your work.

As a Customer Engagement Specialist, you will be the crucial link between our powerful technology and our clients' success.

You will manage the complete onboarding journey for new customers, from the technical integration of our BI and PMS integrated products to providing comprehensive training.

Your work will ensure our clients can fully leverage our platform from day one, setting them up for long-term success and value.

Join the Customer Engagement team, the powerhouse behind every successful client launch! We are the driving force that sees the direct impact of our work as we help hotels improve their systems and leverage better data. We own the entire onboarding process for our integrated products, from the first technical connection to the final user training. We're a dynamic mix of technical experts and skilled communicators who thrive on problem-solving and celebrating our clients' wins.