Conseiller(ère) au Service (Service Advisor)

2 à 5 ans d’expérience dans le domaine automobile et formation dans un rôle de Conseiller(ère) au Service ou en contact direct avec la clientèle.

Excellentes compétences interpersonnelles avec une approche empathique et patiente.

Aptitudes en résolution de problèmes et pensée créative.

Capacité à articuler et documenter les détails pour assurer un flux de travail efficace.

Capacité à vulgariser et expliquer la terminologie et les concepts automobiles à des clients ayant différents niveaux de connaissance.

Maîtrise des applications informatiques telles que Microsoft Office et capacité à apprendre des logiciels DMS propriétaires.

: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

$31

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$43 CAD

Ensure clients are informed throughout the service experience from initial contact to vehicle handover

Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear

Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience

Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided

Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction