Hospital Communications Operator-PT-D/E

Required Minimum Education.

The minimum level of education for this position includes:

High School Diploma or equivalent required.

Required Minimum Experience

:

Medical, Dental, and Vision Insurance.

Retirement Plan w/employer contribution.

Paid Time Off.

Employee Tuition Assistance Benefits.

Employee Referral Bonus Program

Employer Paid Holidays, Disability, and Life/AD&D for full time employees

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.

Answer all calls within three rings.  Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.

Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.

Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.

Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.