Associate Manager, Merchant Quality Strategy & Operations

You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions

You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving.

You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

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from August 21, 2023, through December 21, 2023, and resumed using

You’ll get to the lowest level of detail by visiting Merchants, talking to Dashers, and reviewing our internal data and ultimately use that information to develop hypotheses for new ways to improve operations.

You’ll test these hypotheses in-market through hacky experiments, see what sticks, and scale top bets throughout the platform.

This is a unique opportunity to be at the nexus of Logistics, Merchant Operations, Product, and Strategy.

You will report into the Senior Manager on our Merchant Live Order Experience team in our Merchant Strategy and Operations organization.

Use data-driven decision-making to run and scale experiments on everything from implementing developing new incentive models for Merchants and their staff to optimizing menu structures to improve quality outcomes

Work with a cross-functional team including Merchant Account Managers, B2B Marketing, Analytics, Product and more to bring your projects to life

The Merchant Live Order Experience team focuses on ensuring that every customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions to improve quality before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform.