EAP Dedicated Management Consultant (Remote, TEMPORARY)

Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.

Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.

Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).

Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.

Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.

Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.

Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents

Flexible paid time off in addition to 12 paid holidays throughout the year

$500 per year Wellness Reimbursement

Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Coordinate critical incident response requests

Deliver virtual critical incident response requests

Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.

You get the space to experiment & innovate

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

BOB Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

What you’ll be doing:

Provide management consultation that enhances employee wellbeing and workplace effectiveness from the

hours of 10am -6pm ET, but you may sit out of any time zone.