Head of Business Systems & Operations

You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business.

You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics.

You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting.

You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person.  You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer.

You bring a hands-on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.

8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.

Competitive salary with generous stock options

401(k) with employer match

Medical, dental & vision insurance, including mental health support and fast access to care

Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments

A genuinely collaborative culture with innovative, fun, and ambitious people

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds. Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.

Lead from the front — set technical direction by being in the systems alongside your team, not just reviewing their work.

You will personally own the highest-leverage build and architecture decisions.

Lead the transition of systems ownership from various teams, establishing a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change.

Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.

Embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.