Mortgage Support Analyst

Previous experience in Mortgage domain

Familiarity with ticketing systems and customer support metrics.

Understanding of data integrity and confidentiality best practices.

As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Understand and serve with compassion

We look forward to building the future of lending together.

Serve as the first point of contact for customers via email, chat, or phone.

Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.

Deliver prompt, accurate, and courteous responses to customer inquiries and issues.

Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.

Maintain thorough documentation of customer interactions, queries, and resolutions.

Monitor and track common issues to help identify trends and escalate systemic problems.