Customer Success Manager - Portfolio Accounts

3 year demonstrated success in an Account Management or Customer Success role

Fluent in German and English

Strong team player

Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible

Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)

Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment

Career coaching & support

Long-term savings or retirement plans

In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business

Drive customer outcomes and by:

Conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision

Consulting on change management to help customers more easily adopt Asana as a way of working

Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana

Surfacing the best Asana resources based upon the customer’s needs

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana’s Talent Network

to stay up to date on job opportunities and life at Asana.