Customer Insights Manager, Home Health/Hospice (US, Remote)

Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent)

5+ years in quality assurance, compliance, or clinical operations leadership (director level or above preferred) within a home health, hospice, or combined HH&H organization

Hands-on experience with audit preparation (CMS surveys, state surveys, ADRs, ZPIC/UPIC audits), QAPI programs, and corrective action planning

Familiarity with major HH&H EHR systems (e.g., HCHB/Homecare Homebase, WellSky/Kinnser, MatrixCare, Netsmart, Careficient, Healthwyse)

Experience with LLM prompt engineering, AI model validation, or data-driven quality improvement methodologies

Background in revenue cycle management, coding compliance, or billing operations in HH&H

For employees

Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance

Significant equity and 401(k) plans matched to 4%

Company sponsored retirement plan

Global business travel insurance for you and any dependents traveling with you

Domestic conference budget and annual learning & development stipend