Operational Transformation Associate

Experience with platform-specific technologies (e.g., CRM systems, ERP systems, cloud services).

Ability to embrace change and build influence across the Operational Division to adopt change

Compensation Range: $58,656 - $67,100/yr

25% annual bonus target, paid quarterly

Company equity in the form of RSUs

This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans

The successful candidate will be responsible for onboarding new agents and partners to the telephony system, troubleshooting agent-submitted tickets, documenting and maintaining procedures, and supporting other operational transformation projects as needed.

This role involves working closely with cross-functional teams to ensure our technology solutions align with business needs.

Configure technology platforms to align with business requirements, ensuring proper setup of features, workflows, and user access.

Analyze platform reporting to understand performance, usage patterns, and potential issues, and communicate these internally for solutioning and prioritization.

Provide technical support for platform users, resolving issues and troubleshooting problems to maintain optimal platform functionality.

Assist in the implementation and integration of new technology platforms, coordinating with vendors and internal stakeholders.

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of

Forbes’ Most Innovative Fintech Startups in 2025

and