Agent, Product administration

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

At Desjardins, we believe in equity, diversity and inclusion.

Trade Union (If applicable)

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.

You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place.

Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations.

Identify and analyze client complaints, recommend solutions and follow up as needed

Analyze, produce and revise reports and statistics.

Carry out administrative, operational and quality control measures, following up as needed