Scheduling Coordinator

Knowledge of medical terminology, a plus.

Empathetic and patient-focused approach to care coordination.

This individual will be the primary point of contact for patients regarding their appointments and will work closely with our clinical and administrative staff to optimize the patient flow and overall practice operations.

Answer phones to coordinate and schedule patient appointments, surgeries, consultations, and follow-up visits using our practice management software.

Communicate effectively with patients via phone, email, and in person to confirm appointments, provide pre-appointment instructions, and answer any scheduling-related questions.

Coordinate with clinical staff to ensure adequate coverage and optimal patient flow.

Accurately update and maintain patient records, including appointment details, treatment plans, and any changes to the schedule.

Provide exceptional patient service by addressing patient concerns, resolving scheduling conflicts, accepting & posting patient payments and ensuring a positive patient experience.