Enterprise Solutions Associate (QA)

Experience with cross-collaborations in a dynamic and ever-changing environment. You will be partnering with our Operations Managers to complete different individual contributor tasks associated with projects.

Experience with an ever-changing environment

2 years of experience with project management

2 years of experience with Excel and the Google suite

Linguistic Background:

Look for a work or education history in linguistics, education, or roles requiring high attention to detail.

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

Tier 1 Salary Range

$70,000

—

$77,900 USD

Tier 2 Salary Range

The goal of an Enterprise Solutions Specialist is to improve efficiencies and quality in our operations through analysis, process design, and project management. Act as a catalyst for the Director and manager to achieve their department’s overall objectives. Daily responsibilities for an Enterprise Solutions Specialist vary but oftentimes include efficiency & quality analyses on process work, financial analysis on different areas of our operations, project management of certain client work, and process design improvement work on important client or internal processes.

Enterprise Solutions Specialists at Invisible are renowned for a persevering work ethic and need to be paired with an active, proactivity, immersive learning, and creative mindset. That said, the Enterprise Solutions Specialist role is a center for immense learning. Pairing directly with a senior partner and interacting regularly with various facets of the company (from individual agent operators to product managers), the Enterprise Solutions Specialist will receive a frequent and diverse range of experiences, coaching, and opportunities.

People, training, and feedback

: support squad leads, flags, and delivers feedback to agents (and/or supports team leads with feedback), supports team culture initiatives, creates and standardizes training documentation, and coordinates onboarding cohorts. Very good with people, tough conversations, different personalities, has ideally managed team/teams before

Systems, reporting, and tech