AI Engineer, Agentic Voice (TTS)

Speech Expertise: 3+ years of experience in Speech Synthesis (TTS) or Voice Design, including hands-on work with frameworks like NVIDIA NeMo, ESPnet, or Coqui, and hands-on experience with major TTS APIs such as ElevenLabs, Rime, and Cartesia.

Prompt Engineering: Proven experience crafting and evaluating LLM prompts (system, few-shot) and managing structured prompt templates.

Backend Engineering: Experience building production-grade APIs and integrating multi-vendor services in a cloud environment (GCP preferred).

target

range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

$161,500

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As an AI Engineer: Voice Designer, you’ll own the back-end implementation and linguistic optimization of the Text-to-Speech (TTS) layer for our next-generation AI voice agents.

You will bridge the gap between core speech science and product engineering, ensuring our voice agents sound human, context-aware, and trustworthy.

You’ll also help create the systems that manage voice personas, tone, and conversational fillers, eventually exposing these as tweakable parameters to our customer-facing UI.

TTS Backend Implementation: Own the integration and optimization of multiple TTS vendor APIs while leading research and prototyping for open-source or in-house TTS architectures.

Conversational Turn Design: Craft context-specific utterances to optimize turn handling and build caller trust during agentic "thought" processes.

Prompt & Persona Management: Design and manage LLM and TTS prompts and parameters to define and refine agent personalities across different industry verticals.

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit

dialpad.com

to learn more.