Front Office Supervisor

Post-secondary education or equivalent experience in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Must provide a clean driver’s abstract

Driving manual transition vehicle is required

Play Smart 1 and Play Smart 2 Training

Data Governance Advanced Training

Anti-money Laundering Basic or Advanced Training

Retirement savings plan

Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards.  Provide additional coverage to the Spa in the absence of the Spa Manager.

Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.

Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner.

Review and resolve dispute accounts and Housekeeping discrepancies.

Comply with and report information on department activities and expenses.

Ensuring company policies and regulations are met.