Manager, Global WFM & Scheduling Platforms

6+ years of progressive retail-specific workforce management, labor planning, or related experience within a large, complex, multi-unit retail organization.

Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.

Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.

Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.

Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.

Experience with Legion strongly preferred.

WFM Platform Strategy

Own and evolve our WFM platform strategy, aligning labor planning and allocation to business strategy and labor driver demand.

Establish global WFM platform framework and scheduling standards to ensure scalability, consistency, and peak period readiness across a growing store fleet.

Measure schedule effectiveness KPIs and leverage data to drive labor model and auto-scheduler optimization.

Lead downstream labor testing and validation when POS, timekeeping, payroll, or sales-attribution systems change, ensuring schedule accuracy, labor integrity, and payroll outcomes are protected.

Ensure ongoing compliance with labor laws, predictive scheduling ordinances, working-time regulations, and company policies across all markets; partner with HR and Legal to operationalize an enforceable compliance strategy.