Pharmacy Technician (Refill Calls)

3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).

An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs.

You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy.

You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

Coordinate and process medication refills, including data entry and claim adjudication

Place outbound refill calls and assist patients through the refill request

Respond to and resolve inbound patient and provider inquiries