Onboarding Consultant I, Guest - Emerging Markets - Mandarin Speaking

Bilingual/Fluent in Mandarin & English required

3 + years of experience in a role responsible for customer satisfaction and business operations

Success operating independently and navigating competing priorities in a constantly changing environment

Proven track record of success in meeting and exceeding goals

Excellent communication, organizational, and influencing skills

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

https://careers.toasttab.com/toast-benefits

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The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.

Pay Rate

$57,000

Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the  Go-Live phase and post 30 days of going live, and activate guest modules that customers have purchased, including but not limited to website, marketing, loyalty programs, Online ordering, delivery, order & pay, catering and events, branded app, etc.

Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.

Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.

Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.

Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.

Manage several onboarding engagements simultaneously, including large books of onboarding business at one time (100-130) customers.