Complex Care Outreach Coordinator

You have a minimum of 3 years of healthcare experience in customer/patient-serving role, such as a Care Coordinator

Health insurance experience (Medicare Advantage a plus)

Demonstrate evidence of ability to empathize with patients, relatives and colleagues with dignity and respect

$100 monthly mobile or internet stipend

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees.

Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm.

Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations.

The Complex Care Department is at the heart of this goal:  we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, case managers, social work care managers, community health workers, and outreach specialists united by our mission to build a better care delivery system for Devoted’s most complex members.  Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions.

Our Outreach Coordinators play the vital role of program ambassador, resourceful connector, and scheduling logistics maestro, working in close partnership with the rest of our multidisciplinary team to ensure we’re treating each patient as we would our own family.

Our Outreach Coordinators partner with a multidisciplinary care team of physicians, NPs, case managers, social workers, and community health workers to establish trusting treatment relationships across a panel of complex patients over a 6-12 month time frame, resulting in meaningful improvements in the panel’s clinical outcomes.

Outreach Coordinators play the vital role of consistent program ambassador, resourceful connector, and scheduling logistics coordinator.

You will provide caring, accurate guidance in the complex world of health care, primarily via outbound and inbound calls and SMS.