msd
Specialist, ServiceNow Platform Operations - Instance Management
At a Glance
- Location
- IND - Telangana - Hyderabad (HITEC City), India
- Work Regime
- hybrid
- Employment
- Full time
- Experience
- 3+ years
- Posted
- 2026-03-12
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- Engineering
Requirements
Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing
Bachelor's degree in computer science, Information Technology, or a related field.
3+ years of working experience as a ServiceNow support resource, preferably with CMDB, ITSM, Flows/sub-flows/flow actions, Instance observer and/or advanced administration expertise.
ServiceNow Certified System Admin (CSA) certification
ServiceNow Certified Application Developer (CAD) certification is highly desirable
Responsibilities
Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Provide tier 2 and tier 3 operational support for any issues raised with ServiceNow production deployed applications as well as coordination of Problem Investigations (includes documenting)
Coordinate with the Engineering team and Vendor support for any operational production updates and execute in support of meeting documented requests.
About the Company
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.