Procurement Specialist

You thrive in fast-paced environments and bring an analytical mindset to every challenge—from troubleshooting order issues to optimizing fulfillment processes.

You’ll report to the OSM Lead with a high degree of day-to-day ownership: we trust you to manage your workflows, prioritize what matters, and deliver results independently.

You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams to ensure seamless execution across the order lifecycle.

You’re comfortable working with tools like JIRA, Slack, and Retool, and you’re always looking for ways to improve processes and drive efficiency.

With 2+ years of experience in operations, procurement, or supply chain management, you understand the importance of meeting service level objectives and you’re energized by proactively flagging risks before they become problems.

Hands-on experience placing orders, managing lead times, and coordinating with vendors, OEMs, distributors, or resellers.

Manage all aspects of daily order processing to vendors,

including preparing and sending order information to partners, troubleshooting issues, following up on lead times, updating internal systems, and keeping the Firstbase platform up to date with accurate order and inventory information to ensure on-time delivery for our customers.

Resolve order exceptions swiftly

by collaborating with internal and external teams—whether that means communicating End of Life (EOL) product updates with potential alternatives, or monitoring in-transit issues and taking action to mitigate delivery delays.

Ensure all orders meet our Service Level Objectives (SLOs)

by proactively monitoring metrics, identifying areas of risk, and raising concerns to leadership before they impact delivery performance.

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.