Customer Service Broker (Home & Auto Insurance)

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

A minimum of 2 years’ experience, preferably in personal lines working with automobile and property insurance policies.

An AIC license is required.

Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.

Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.

Salary Range:

This position offers a competitive salary within a range of

$52,454.00 to $72,096.48

, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

What You’ll Do:

Are you passionate about customer service and problem-solving? Do you thrive in a fast-paced environment where your expertise makes a real difference?

As a licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager, Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.

Why You’ll Love This Role

Engage & Assist:

Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way.

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.